“Overall, very enjoyable experience (2 nights). Staff were extremely nice and accommodating. Air conditioning had to be adjusted as our room was very warm, but they responded quickly and fixed it. The room and facilities (spa) were very nice and luxurious. The food in the western restaurant and the Horizon Club was just average, but satisfactory. We went for a spa weekend. The first spa experience was okay but pricey; felt like we were paying for the atmosphere. They also failed to give us the 'free gift' promised in the package or offer tea afterwards. The second day was tremendous; I had a very skilled masseuse and had one of the best massages ever, along with the offer of tea afterwards. Considering the amount of money spent for the entire weekend, I would say 'almost worth it'.”

“Location: The location of the hotel is mostly quiet. We appreciated the close proximity to the subway station as well as Xuanwu Lake. Taking transport to visit downtown areas was also easy. We would recommend this hotel to people who are wanting a quiet location. Staff: We felt the staff of this hotel were genuinely kind and wanted to be of assistance. However, most staff could not converse in English with ease. Asking simple questions/requests was OK though. Horizon Lounge: This is a nice space with views of the lake. the staff were courteous. However the food and cocktail options were very poor. We recommend people visit the lounge to enjoy the view. We do not recommend the food and drinks in this club lounge. Food: We found that the food at the breakfast buffet on 2nd floor, as well as horizon club room on the 40th floor, was always cold. This was a huge issue for us. Also, we found the Western options to be limited and tasteless. For example, I asked for an omelette but it was undercooked, so I gave up on eating western food and ate mainly fruit and drank coffee. From our perspective, we would describe the buffet breakfast menu at Nanjing Shangri-La Hotel as a budget Chinese-food menu. The food in the Horizon Lounge was also a dismal experience. We make this judgement by comparing it to other Shangri-La Hotels restaurants we have visited. We would not recommend eating at this hotel. Hotel structure: While the hotel was only built in 2014, it has not been maintained well. We noticed multiple defects that had not been repaired. We recommend the hotel invest in up-keeping the physical appearance of the hotel. Room: The room furnishings were old, stained, and frayed. The glass windows were dirty and didn't not allow us to enjoy the view. The mirrors and surfaces had not been cleaned well and we could see smudge marks from the previous room occupants. There was also hair on the floor that would get tangled in our feet when we didn't use the slippers. It was a gross experience! We strongly recommend that the hotel 1) refurbish the rooms and 2) train house keeping on how to ensure the rooms are hygienically clean immediately. Bathroom: We were very disappointed with the bathroom. For example, in our bathroom (#3711), the bathtub top had been broken in two different locations and was poorly fixed with cheap plaster. Also, the panel on the side of the bathtub appeared to be loose/broken. In the shower, the shower fixture has been connected in a way that does not allow for the shower to spray forward unless the shower head was slightly unscrewed/loosened. Further, water would leak from the shower onto the floor outside every-time we took a shower, even though the door was fully closed. Also, for some unknown reason, there was a cheap plastic stool in the shower. What was that for? Despite staying in the suite, the shower was TINY! Barely 1m x 1m. The face mirror on the left side was loose/broken. For a suite, we were HUGELY disappointed with the bathroom experience. The purpose of our visit and selecting a suite was to relax. We were not able to relax! We don't recommend people to select a suite at Shangri-La Nanjing. Fitness: The fitness area had a good choice of equipment. The dry-sauna room was heated-well with a nice pine smell. However, the change room smelt like vomit! The steam-sauna was broken! In fact, it appeared to have mold growing inside it! There were only three hot reclining chairs, which were occupied by people using their mobile phones while people were walking around naked. We felt our privacy was at risk because people could be recording. We recommend Shangri-La hotel prohibit the use of mobile phones in change-rooms. Overall: We booked Shangri-La Hotel - Nanjing because it is supposed to be a luxury hotel and we wanted to relax during Christmas. Our experience was negative. We regret booking this hotel. Accordingly, our impression of the Shangri-La brand has been negatively impacted by this experience. We are not sure if we will continue to stay at Shangri-La hotels in the future again.”