“Booked a spa day here with my wife. Glad we didn't arrive too early as very little to do. Lovely greeting at the front door to be directed to the spa downstairs. Arrived downstairs to fill in forms for our massages later. Given towels but no robes or slippers, which I would have expected for a spa day, especially when massages were included. Very clean changing rooms and walked into the spa to see a sign stating to shower before entering the spa, sauna and steam room. 'there is no sauna' we discovered after searching and then asking. The pool was small but lovely and warm. It was actually warmer than the jacuzzi! The jucuzzi we had to ask the staff to turn the heating up multiple times. The steam room had no steam and again staff had to be asked to fix. Really not what I expected from a spa day after travelling from Swansea to Birmingham for a spa day! Thought we were in good hands with a Marriott but apparently not. Not much to do for a few hours while we waited for our massages, which were excellent. Thank you Jasmine for our massages, so relaxing and professional. On the whole very disappointing experience and we left straight after the massages due to lack of working facilities. After speaking to regulars at the spa, they said that the facilities are often not working and they always have to speak to staff to get things working. They only go there because its quiet in the spa and gym, which probably says a lot about the place.”

“DO NOT USE THIS PLACE FOR CONFERENCES UNLESS YOU WANT TO WRONGLY CHASED FOR UNPAID PARKING FEES - we held a conference here back in July 2018. We paid for the parking on arrival and still we all received a parking fine. I rang up and spoke to the manager at the time and he told me this would be resolved as there’s a record of my payment. Since then, for the last 4 years I’ve been harassed by ‘debt collection bailiffs’ for a sum of £170. I probably get one every 6 months which then means I have to call this hotel and they tell me they will sort it. Absolute joke - take your business elsewhere.”